Frequently Asked Questions

1. Which bed should I choose?

Our CalmiNest and CozyNest beds are ideal for pets who love to curl up, while our GrandLuxe and Serenity models are perfect for large breeds or older pets needing orthopedic support.

2. Are HavenPaw beds washable?

Yes! Most covers are removable and machine-washable. Please refer to the care label for washing instructions.

3. How long does shipping take?

Orders typically ship within 1–3 business days and arrive in 5–7 days (U.S. only). You'll receive a tracking link once shipped.

4. What is your return policy?

We offer a 30-Day Calm Guarantee — if your pet doesn't love their bed, you can return it hassle-free within 30 days.

5. Do you ship internationally?

Currently, we only ship within the U.S., but international delivery options are coming soon.